• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

Colorado Realty and Property Management, Inc.

Denver Property Management | Property Management Denver | Property Management in Denver

Search Rentals
Tenant Login
Pay Rent Online
Maintenance
Owner Login


Colorado RPM Facebook  Colorado RPM twitter  Colorado RPM property management YouTube channel  Colorado RPM LinkedIn
En Español  
  Talk to a Real Person: 303‑665‑7368
To View A Property Call: 720‑619‑8886
  • Home
  • Property Management Services
    • Start Here
    • Why Choose Us?
    • En espaÑol
    • Testimonials
    • Tenant Screening
    • Free Rental Analysis
    • Owner Checklist
    • Meet Our Team
    • Value Comparison Calculator
  • Areas We Serve
    • Arvada Property Management
    • Aurora Property Management
    • Broomfield Property Management
    • Castle Pines Property Management
    • Castle Rock Property Management
    • Centennial Property Management
    • Colorado Springs Property Management
    • Denver Property Management
    • Fort Collins Property Management
    • Highlands Ranch Property Management
    • Loveland Property Management
    • Thornton Property Management
    • Westminster Property Management
    • and More
  • Landlords
    • Landlord Portal
    • Landlord Resources
    • New Property Onboarding Forms
    • Landlord FAQ
  • Testimonials
  • Real Estate
    • Jason Cassidy – Real Estate Agent in Denver, CO
    • Denver REALTOR® Referral Program
  • Tenants
    • Search Available Rentals
    • Apply Online
    • Pet Screening
    • Tenant Login
    • Tenant Resources
    • Maintenance Request
    • Pay Rent Online
    • How to use a lockbox
    • FAQ
  • News
    • Denver Property Management
    • Monthly Newsletter
    • Property Maintenance
    • Property Improvements
    • Rental Property Investing
  • About
    • About Us
    • Our Team
    • Our Promises
    • Testimonials
    • Our Pledge
    • NARPM Code of Ethics
    • Opportunities
  • Contact Us
    • Review Us
    • Feedback

What If Your Tenant Calls?

You have employed a professional property management company because you feel their expertise will give you the best solution for your investment property. In particular, this alleviates having to handle difficult tenant situations. Then the phone rings and your tenant is on the line. What do you do now?

Different scenarios can lead to a call from your tenant

  • You and your tenant know each other from previous contacts, so the tenant calls you directly. They figure they do not have to bother to interact with the Property Management Company despite the fact you have hired them.
  • You visited the property and the tenant now decides to call you because they feel this is now a better way to get what they want.
  • The tenant is unhappy with a “no,” a notice to pay or quit, or other information they have received from our company and they decide to circumvent the property management company by calling you.
  • The tenants want to cut a “new deal” on rent, repairs, or other issues and decide they have a better chance of getting what they want from the property owner.

Positive steps to take when the tenant calls:

We ask that you politely give them our number and ask them to call your Property Manager to discuss any issues that they may have. Inform them that you hired our service to take care of the property and work directly with the tenant. Emphasize that we have authorization to act on your behalf and consult with you.

  • Call us as soon as possible to let us know that the tenant is trying to circumvent our company and deal directly with you. We will then contact them to help them with their problems or requests.
  • If they demand immediate action from you, reiterate with them that you will discuss their call with your Property Management Company but they are to call their Property Manager as soon as possible.
  • Be calm if the tenant threatens you with legal action. Do not panic with a threat. Many people feel that getting what they want involves using forceful action. Let them know that you will be discussing the situation with us and if necessary, your property manager will contact an attorney.
  • No matter what the tenants have said, please reserve judgment and give us the benefit of doubt if the tenant claims unfair treatment and practices. We will give you the facts and it may differ greatly from the tenant.

What NOT to do when the tenant calls:

  • Do NOT negotiate with the tenant on the rental amount, payment of rent, authorization of repairs, or promise any repairs or improvements. This really puts your Property Manager in a weak position and without the facts; it may put you and your investment in jeopardy.
  • If you know that there are eviction proceedings on the property, do NOT talk to the tenant and definitely do NOT make any promises. Certain actions can void an eviction and you could have to begin the process again, causing more rent losses and incurring more legal fees. Tell them to call their attorney or our office.
  • Do NOT set up an appointment to meet with them. Tell them you will contact us and we will arrange an appointment at the property, with the Property Manager, with you and the Property Manager, or between any attorneys involved.

Meeting with the tenants:

  • Do not visit the property unannounced. This can cause many problems, some of which could be legal ones. This also implies to the tenant that they do not need to go through the property management company.
  • If you do want to visit the property, contact us. We will make the appointment and meet you there to discuss all issues with the tenant.
  • Obviously, a tenant calling you directly can create a three-way situation that can undermine our authority, possibly cause you anxiety, and in some circumstances, create legal issues and liability. We have taken on management of your property so you can avoid sticky situations and reduce your liability. We will always work diligently to settle all tenant issues and protect your investment; your assistance and support is important if a tenant calls you.

    Filed Under: Denver Property Management

    FREE RENTAL ANALYSIS
    Receive a customized report in about 5 minutes

    Follow Us

    Colorado RPM Facebook Colorado RPM twitter Colorado RPM property management YouTube channel Colorado RPM LinkedIn

    What will your property rent for - click for FREE rental analysis

      Property Owners & Investors
      How Can We Help You?


      Top Denver Property Managers
      Best Property management in Denver

      Broomfield Office

      12303 Airport Way #160
      Broomfield CO 80021

      Phone: 303-803-1117

      Colorado RPM google mybusiness reviews

      Fort Collins Office

      Phone: 970-236-4648

      Colorado RPM google mybusiness reviews

      Management Services:

      Property Management
      Free Rental Estimate

      Loveland Office

      Phone: 970-432-3110

      Colorado RPM google mybusiness reviews

      Denver Office

      1660 S Albion St #619
      Denver CO 80222

      Phone: 303-710-8391

      By Appointment Only

      Colorado RPM google mybusiness reviews

      Copyright 2017 Colorado Realty and Property Management, Inc. · Privacy Policy

      Denver Metro  Boulder housing association   Boulder Real Estate    CLLC
      Colorado Realty and Property Management, Inc. BBB Business Review   NARPM  Broomfield Chamber of commerce  CIV  Realtor logo  echo logo

      Denver · Arvada · Aurora · Berthoud · Boulder · Brighton · Broomfield · Centennial · Commerce City · Englewood · Erie · Firestone · Frederick · Fort Collins · Golden · Greeley · Greenwood Village · Gunbarrel · Highlands Ranch · Lafayette · Lakewood · Littleton · Louisville · Longmont · Loveland · Niwot · Northglenn · Parker · Sheridan · Superior · Thornton · Westminster · Wheat Ridge · Windsor


        This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.